Returns & Refunds
We hope you love your new Treasured By Hannah jewellery. However, if something isn't quite right, you can return eligible items to us.
14-Day Returns
You have 14 days from receiving your order to let us know that you would like to return it.
To arrange a return, simply email:
Please include your name and order number so we can locate your order.
Once you've told us you'd like to return your item, please package it securely and return it to us promptly.
Return Address
Please send returns to:
Treasured By Hannah
3 Mackstead Close
Daviot
Aberdeenshire
Scotland
AB51 0RR
We recommend obtaining proof of postage when returning your order.
Return Postage
For change-of-mind returns, return postage is paid by the customer.
If we've sent you an incorrect item, or your item is faulty or damaged when it arrives, please contact us before returning it so we can arrange the appropriate solution.
Condition of Returns
Please take reasonable care of your jewellery while deciding whether you'd like to keep it.
You're welcome to examine your jewellery as you reasonably would if purchasing it in a shop.
If an item has been handled beyond what is reasonably necessary and this reduces its value, we may make an appropriate deduction from your refund where permitted by law.
Refunds
Once your return has been received and checked, we'll process your refund back to your original payment method.
Where your statutory cancellation rights apply, your refund will include the amount paid for the returned item and the applicable standard outbound delivery charge where required by law.
If you selected a more expensive delivery service than our standard delivery option, the additional delivery upgrade cost does not have to be refunded.
Depending on your bank or payment provider, it may take a few additional working days for the refund to appear in your account.
Exchanges & Different Sizes
Ordered the wrong bracelet size?
Please email sales@treasuredbyhannah.co.uk and we'll be happy to help where possible.
Depending on availability, we may arrange an exchange or ask you to return your original bracelet and place a new order in your preferred size.
Handmade & Natural Gemstones
Every Treasured By Hannah bracelet is individually made, and many of our designs feature natural gemstones and painted glass beads.
Natural stones and individually finished beads can have slight variations in:
Colour and shade
Pattern
Natural markings
Shape and texture
Overall appearance
These little variations are part of what makes each bracelet unique and aren't necessarily considered faults.
Of course, this does not affect your statutory rights if an item is faulty or isn't as described.
Faulty or Damaged Items
We're sorry if something has gone wrong with your order.
If your jewellery arrives damaged, faulty or incorrect, please email:
Please include your order number, a brief description of the problem and photographs where possible.
We'll get back to you and arrange the appropriate solution.
Questions?
If you're unsure about a return or need any help, please get in touch.
We're always happy to help.
Treasured By Hannah
Hannah Ward, Sole Trader
3 Mackstead Close
Daviot
Aberdeenshire
Scotland
AB51 0RR
Your statutory consumer rights are not affected by this Returns & Refunds Policy.