Delivery, Returns & Refund Policy
Last updated: 16 August 2026
We want you to be delighted with your Treasured By Hannah jewellery. This policy explains how delivery, cancellations, returns and refunds are handled.
UK Delivery
We currently deliver to addresses within the United Kingdom.
Orders are normally dispatched within 1–2 working days.
Delivery options are provided through Royal Mail and may include:
Royal Mail Tracked 24
Royal Mail Tracked 48
A flat delivery charge for the selected service will be displayed at checkout before payment.
From time to time, we may offer free UK delivery when an order reaches a specified value or as part of a promotion. Any minimum order value or promotional conditions will be displayed on the website.
Delivery times quoted by the delivery service are estimates unless expressly stated otherwise.
Order Tracking
Where tracking is included with the selected delivery service, tracking information will normally be provided once your order has been dispatched.
Delivery Address
Please check your delivery address carefully before placing your order.
If you notice an error, contact sales@treasuredbyhannah.co.uk as soon as possible.
We will try to help if the order has not yet been dispatched, but we cannot guarantee that an address can be changed after an order has entered the dispatch process.
Your 14-Day Cancellation Right
For goods to which the statutory cancellation right applies, you have 14 days from the day after you receive your order to tell us that you wish to cancel.
To cancel, email:
Please provide your name and order number and clearly state that you wish to cancel the order.
After telling us that you wish to cancel, you must return the relevant goods within the period required by applicable consumer law.
Returning an Unwanted Item
Returned products should be sent back in an appropriate condition and packaged securely to prevent damage during transit.
You may handle an item to the extent reasonably necessary to establish its nature, characteristics and functioning, in a similar way to how you might examine it in a shop.
If handling goes beyond what is reasonably necessary and causes a reduction in the product's value, we may be entitled to make an appropriate deduction from the refund where permitted by law.
Return Postage
For a normal change-of-mind cancellation, the customer is responsible for the cost of returning the item.
We recommend obtaining proof of postage and using an appropriate delivery service.
If an item is faulty, damaged, incorrect or otherwise does not conform to your statutory rights, different rules may apply to return costs. Please contact us before returning it so that we can assist you.
Refunds
Where you validly cancel an order under your statutory cancellation rights, we will provide the refund required by applicable consumer law.
This will normally include the price paid for the returned products and the standard outbound delivery charge where legally required.
If you chose a more expensive delivery option than our least expensive standard delivery option, we are not required to refund the additional delivery upgrade cost.
Refunds will normally be made using the original payment method.
We may be entitled to wait until we receive the goods back, or until you provide evidence that you have sent them back, before issuing the refund, as permitted by law.
Exchanges
If you would like a different bracelet size or another product, please contact us at sales@treasuredbyhannah.co.uk.
Where an exchange cannot conveniently be arranged, you may need to return the original eligible product for a refund and place a new order.
This does not affect your statutory rights.
Natural Gemstone & Handmade Variations
Many Treasured By Hannah products use natural gemstones, painted glass beads and other individually finished materials.
There may therefore be small differences between your bracelet and photographs shown on the website, including differences in:
Colour
Pattern
Natural markings
Shape
Texture
Bead appearance
These variations are part of the individual nature of natural and handmade materials and do not necessarily mean that an item is faulty.
This does not affect your rights where a product is faulty or not as described.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, is faulty, is not as described or we have sent you the wrong item, please contact us at:
Please include your order number and a description of the issue. Photographs may help us resolve the problem more quickly.
Your statutory rights under UK consumer law are not affected by this policy.
Contact
Treasured By Hannah
Hannah Ward, Sole Trader
3 Mackstead Close
Daviot
Aberdeenshire
Scotland
AB51 0RR