Privacy Policy
Last updated: 16 August 2026
1. About Us
Treasured By Hannah is a trading name of Hannah Ward, a sole trader based in Scotland, United Kingdom.
For the purposes of UK data protection law, Hannah Ward trading as Treasured By Hannah is the data controller responsible for the personal information described in this Privacy Policy.
Contact details:
Treasured By Hannah
3 Mackstead Close
Daviot
Aberdeenshire
Scotland
AB51 0RR
Email: sales@treasuredbyhannah.co.uk
Website: www.treasuredbyhannah.co.uk
2. Information We Collect
When you visit our website, place an order, contact us or sign up to receive marketing communications, we may collect information including:
Your name
Billing and delivery address
Email address
Telephone number, where provided
Order and purchase information
Products, sizes and other options selected
Communications you send to us
Marketing preferences
Information relating to returns, refunds and customer service enquiries
Technical information about your use of our website, such as device, browser, IP address and website activity where applicable
Payment information is processed through the payment services available through our website. Treasured By Hannah does not generally receive or store your complete credit or debit card details.
3. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Take and administer payments
Deliver your purchases
Send order and delivery updates
Handle returns, refunds and enquiries
Provide customer service
Maintain appropriate business, tax and accounting records
Prevent and detect fraud or misuse of our website
Operate and improve our website
Understand how visitors use our website
Measure the effectiveness of our marketing
Send marketing emails where you have opted in or where otherwise permitted by law
Comply with our legal and regulatory obligations
4. Our Lawful Bases for Processing
Depending on why we use your information, we may rely on:
Contract — where processing is necessary to take steps at your request before entering into a contract or to fulfil an order you have placed with us.
Legal obligation — where we need to retain or process information to comply with applicable legal, tax or accounting requirements.
Legitimate interests — where necessary for legitimate business purposes, such as providing customer service, protecting our business, preventing fraud and improving our services, provided those interests are not overridden by your rights.
Consent — where you have actively agreed to a particular use, such as certain marketing communications or non-essential cookies and tracking technologies where consent is required.
Where processing is based on consent, you may withdraw your consent at any time.
5. Payments
Payments may be processed using payment methods and payment providers made available through our Squarespace website, including credit or debit cards and, where available, Apple Pay, Google Pay, Klarna and OneLink-supported payment options.
Payment providers may process your personal information in accordance with their own privacy policies.
6. Squarespace
Our website is hosted and operated using Squarespace.
Squarespace may process information about website visitors and customers in order to provide website hosting, ecommerce, security, analytics and related functionality.
Some information may therefore be processed by Squarespace on our behalf or otherwise in accordance with Squarespace's own privacy arrangements.
7. Delivery Providers
We use Royal Mail to deliver orders.
We may provide Royal Mail with information necessary to fulfil your order, such as your name, delivery address and relevant contact information.
8. Analytics and Advertising
We may use Google Analytics to understand how visitors interact with our website and help us improve it.
We may also use Meta/Facebook technologies to measure advertising performance and understand how customers interact with our advertising.
Where these technologies involve non-essential cookies or similar tracking technologies requiring consent, they should only be activated after the appropriate consent has been obtained through our cookie controls.
You can change your cookie preferences using the cookie controls available on our website.
9. Email Marketing
You may have the option to subscribe to emails from Treasured By Hannah containing news, product updates, offers and other marketing communications.
Where consent is required, we will only send these communications where you have actively opted in.
You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails or by contacting us at sales@treasuredbyhannah.co.uk.
Unsubscribing from marketing will not prevent us from sending necessary transactional messages relating to an order you have placed.
10. Who We May Share Information With
Where necessary, we may share personal information with trusted service providers involved in operating our business, including:
Squarespace
Payment processors
Royal Mail
Website and ecommerce service providers
Analytics providers
Advertising and marketing platforms, where appropriate
Professional advisers such as accountants
Government, regulatory or law-enforcement authorities where legally required
We only share information where there is an appropriate reason to do so.
11. International Data Transfers
Some of the companies that provide website, payment, analytics or marketing services may process information outside the United Kingdom.
Where personal information is transferred internationally, we expect appropriate safeguards required by applicable UK data protection law to be used.
12. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting and business requirements.
Different types of information may therefore be retained for different periods.
For example, records relating to purchases and financial transactions may need to be retained for the period required for tax and accounting purposes.
Marketing information may be retained until you unsubscribe or withdraw your consent, subject to retaining limited suppression information where necessary to ensure that your preference is respected.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
Ask for access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase personal information in certain circumstances
Ask us to restrict the processing of your information in certain circumstances
Object to certain processing
Request the transfer of certain information
Withdraw consent where we rely on consent
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, contact:
We may need to verify your identity before completing certain requests.
14. Complaints
If you have concerns about how we use your personal information, please contact us first at sales@treasuredbyhannah.co.uk so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.
The latest version will be published on our website with the date it was last updated.